Terms & Conditions

Black Friday Bonus gift certificates awarded with app purchases or with the purchase of $100+ gift certificates will be fulfilled separately within 7 days. Purchased gift certificates are emailed within one hour to the email address chosen at the time of order. Bonus gift certificates will be emailed to the email address of the purchaser within 7 days. To request a printed gift certificate by mail, contact Ticket Services.

• Not valid on previous purchases.
• Normal service charges apply unless noted.

• All artists, programs, dates, times and prices are subject to change.
• Be prepared to show your ticket or order confirmation upon arrival at the venue.
• All performances are held at Orchestra Hall unless otherwise noted.
• The Minnesota Orchestra does not appear on select performances as noted in the event description.

The Minnesota Orchestra and Orchestra Hall are committed to creating and maintaining a welcoming environment in which all are treated with dignity and respect, free from hostility, discrimination and harassment. By entering Orchestra Hall, you agree to abide by these guidelines.

• Guests will be treated in a respectful, professional and courteous manner by all venue personnel.
• Guests are entitled to enjoy their event experience free from disruptive, discriminatory or inconsiderate behaviors, or unruly actions.
• Each guest is responsible for their own actions. Your actions have an impact on others regardless of your intentions.
• Guests will assist in creating a safe and enjoyable environment by reporting inappropriate behavior to an Usher or Security Officer.
• Guests will not interfere with the event or performers in any way.
• Guests will show their event proof-of-entry when requested.
• For events with assigned seating, guests will sit only in their ticketed seats*.
• In the interest of safety, guests will comply with requests from venue staff and security regarding facility operations and emergency response procedures.
• Guests who choose to consume alcoholic beverages will do so in a responsible manner and in compliance with the law. Guests will show a valid ID when requested to be served alcoholic beverages. Orchestra Hall staff will ensure that intervention with an intoxicated or impaired guest is handled promptly and safely.
• Guests whose behavior is deemed detrimental to the experience of performers or other guests will be removed from the venue.

Guests are encouraged to report inappropriate behavior to any Orchestra Hall employee.  Venue staff may intervene where necessary to help ensure that code of conduct expectations are met. Any guest who violates the code of conduct may be subject to penalty including but not limited to removal from the venue without refund, loss of privileges for future events, and, to the extent their conduct constitutes a violation of law, may be subject to arrest and prosecution.

*A ticket is a revocable license exclusively valid for the event listed on the ticket and is additionally subject to the full terms and conditions found on this page Venue management reserves the right to revoke this license without refund for non-compliance with any terms and policies, as determined in the sole discretion of venue personnel.

• Our Pledge: We pledge to maintain the highest standards of safety and health at Orchestra Hall, for all of our guests, musicians, staff and volunteers.
In the interest of public safety, we will act to protect guests, employees and volunteers. Be assured that we are making every effort to ensure the safety and enjoyment of guests at Orchestra Hall.
• Guest Code of Conduct: By entering Orchestra Hall, guests agree to abide by these guidelines.
• Security: All Minnesota Orchestra concerts are additionally supported by outside security personnel. Security will be present at all concerts and easily identifiable to guests. Audience Services team members receive ongoing safety, security and emergency preparedness training. Additionally, the Minnesota Orchestra adheres to any security requirements outlined by the City of Minneapolis as part of the event permitting process.
• Emergencies: If you have an emergency, or if you see inappropriate behavior or suspicious activity, please notify the nearest Orchestra Hall staff member immediately for assistance. In an emergency situation, please remain calm, listen to announcements and follow staff instructions.
• Entrance Requirements:
  • We require proof of event attendance to enter Orchestra Hall during event times as the event space is reserved for invited guests. A ticket, invitation, order confirmation, registration list or other such item for each person will be necessary upon arrival at the exterior doors.
  • Orchestra Hall is not open to the general public during ticketed or private events.
• Visit our health protocols page for more information on ventilation standards, masking and vaccination.
• Loitering: We reserve the right to decline admittance or remove from the premises any individual loitering or acting in a suspicious manner.
• Prohibited Items:
  • Orchestra Hall bans guns on the premises.
  • All public areas inside Orchestra Hall are smoke-free. Smoking (including electronic cigarettes) is not permitted anywhere in the lobby, the restrooms or on the outdoor terrace.
  • Large Bag Policy: For safety and speed of entry, we discourage bringing large bags or items to events at Orchestra Hall. We reserve the right to decline admittance of any item that may obstruct or hinder aisle passages or exit doors and/or that is deemed suspicious. All backpack size or larger items are subject to search upon arrival, and you may be asked to store them for the duration of the event. Medical bags and parenting bags are permitted and are subject to search.

• The Minnesota Orchestra strives to make its performances and venue accessible to all patrons. When ordering tickets, please let us know if you have special needs or require accessible seating. More information on accessibility.

• All sales are final. Special prices and offers are not valid on previously purchased tickets or series packages. Tickets are revocable licenses. 
• We offer a money-back guarantee to all subscribers. If you are not 100% satisfied after attending your first concert, please return your ticket package along with a written explanation of your dissatisfaction. We will contact you personally to discuss your concerns and arrange for a refund.

• Payment installments are available for most Package purchases. Payment installments are charged on the first business day of the month that the payment is due.
• In the event of a defaulted payment, we will continue to attempt to charge the provided credit card and to contact the account holder for alternate payment. If payment is not provided, we reserve the right to cancel any upcoming unpaid tickets.
• Group orders of 10 or more tickets are also eligible for a payment plan. Contact Group Sales for details.

• Listed ticket prices always include a non-discountable per-ticket facility fee (up to $7.25 per ticket).
• Package purchases are subject to a one-time $8 processing fee. Individual ticket purchases are subject to a $5 per-order processing fee.
• All tickets can be sent via email or available digitally in the MinnOrch app or in your online account at no additional charge. A delivery fee ($5 for packages; $2 for individual ticket orders) will be charged for tickets distributed via postal mail or picked up at willcall. 

• Tickets may be exchanged up to one hour prior to the performance start time.
• Tickets not purchased as part of a subscription package are subject to a $5 per-ticket exchange fee. 
• Changing dates, performances or seat locations may impact ticket price.
• Tickets may not be exchanged between seasons. Unused ticket credit expires in August and can be used for events in the season in which it was accumulated. A tax-deductible charitable gift receipt can be provided.
• Subscribers and Easy Pass holders pay no additional exchange fees with the exception of a $5 fee applied to exchanges beginning seven days prior to the event. 
• Tickets purchased with a special offer and/or at a discounted rate may be exchanged; however, the discount offer does not carry over to new concert tickets. 
• Tickets may be turned back up to concert start time for a tax-deductible contribution. Contribution amount does not include $7.25 per-ticket facility fees. 
• Special events cannot be exchanged into. Rental events, past concerts, complimentary tickets, and tickets purchased from sellers other than Minnesota Orchestra are restricted from exchanges. 

• What does the Minnesota Orchestra mean to you? Reflect that when you choose your ticket price!
• Concerts may be added or restricted without notice and are subject to availability.
• Tickets are only available in select sections and cannot be combined with other offers. Not valid on previous purchases.
• A minimum per ticket price is required.
• Standard exchange privileges and exchange/delivery fees apply.

• All concerts are open to children ages six and older when accompanied by an adult.
• Ratings for our Movies & Music concerts vary. Some material may not be suitable for children. Movie concerts are open to children ages six and older when accompanied by an adult unless otherwise indicated.
• We encourage children of all ages to join us for designated youth programs. All children, regardless of age, must have a ticket to enter the performance venue. Child ticket prices, if available, may vary by concert and price section.
• Students (ages 18+) must show a valid student ID at the Box Office to pick up student tickets.
• Guests purchasing tickets in our $20-under-40 program must show a valid ID or proof of age at the Box Office to pick up tickets.
• Hall Pass Child Classical subscription packages (ages 6-18) are available in all price sections for free with the purchase of an adult package.
• Individual Hall Pass child tickets (ages 6-18) are available for select Classical concerts and price sections for free with the purchase of an adult ticket. Maximum four Hall Pass tickets available for each paid ticket.
• More information about free child tickets through the Hall Pass program.

• Young People’s Concerts are private events for children to attend with educational groups including home schools and school districts.
• All groups must include at least one child and at least one accompanying adult chaperone. Adults not accompanied by children will not be allowed to enter Orchestra Hall for these concerts.
• There are no age restrictions for Young People’s Concerts. All persons are required to have a ticket regardless of age.

• Prices and seating location will vary by concert and are subject to availability.
• Adult prices shown reflect applicable 15% discount in select price sections. 5% discount is available in top price seats.
• Select concerts may be restricted from discounts but are still available in a Create Your Own package.

• Concerts may be added or restricted from Easy Pass redemption without notice. Some restrictions will apply. Easy Passes are not valid on rental events.
• All seating is subject to availability according to the type of pass purchased and may vary by performance.
• All unused Easy Passes expire one year from the date of purchase.
• Easy Pass holders pay no additional exchange fees with the exception of a $5 fee applied to exchanges beginning seven days prior to the event. All Easy Pass ticket exchanges are subject to the original Easy Pass purchase guidelines.

• Members may redeem their tickets beginning 90 days prior to the concert date in the lowest three price sections for Classical concerts. For a newly announced season, the earliest redemption date will be Priority Days in summer. All ticket redemption subject to availability.
• Visit your online account or stop by the Box Office the day of show for available free seat upgrades. 
• Limit one ticket per concert date per single membership; two tickets per concert date per dual membership. 
• Purchase additional tickets with a discount at up to 15% off. 
• Three-month minimum commitment required. 
• Discounted memberships require a six-month commitment.
• Credit card will automatically be charged monthly on the first business day of the month until cancellation is requested. 
• To attend concerts, membership must be active. If membership is cancelled, future tickets will be cancelled or offered for purchase at the full adult price.

• All sales are final and may not be returned, exchanged or refunded.
• When purchased online, delivery fees and order fees apply. Save money by purchasing in person at Orchestra Hall during performances.
• Merchandise eligible for shipping will be charged a delivery fee ($3-$10) per item to a maximum of $25 per order.