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Updated September 8, 2021

Welcome back to Orchestra Hall

The Minnesota Orchestra is delighted to welcome you back to Orchestra Hall for the 2021-22 Season. It may be different than your last visit—but we promise to deliver an outstanding musical experience. Our phased return to live performances for in-person audiences is guided by optimism, caution and responsibility.

The Minnesota Orchestra has been fortunate to continue to share live music both virtually and in-person throughout the pandemic with great support from our audience, and with the guidance of many close advisors and medical professionals. Our safety protocols are an important component in our continued creative approach to keep art alive during a pandemic. 

Recent Protocol Changes 

These protocols are put in place until further notice with the goal of safely bringing as many people back to Orchestra Hall as possible.

Proof of Vaccination or Negative COVID-19 PCR Test Required for Entry

To ensure the safest possible experience for in-person indoor events, we will require proof of full vaccination or a negative COVID PCR test from the last 72 hours prior to entrance or event for anyone entering Orchestra Hall beginning September 20, 2021. Prior to entering Orchestra Hall, guests should be prepared to show verification. This policy remains in place, until further notice. This policy will only be limited as required by law.

Additional Information

Masks Required inside Orchestra Hall

We currently require masking inside ALL locations at Orchestra Hall including the lobby, auditorium and backstage. Masks can be removed outside of Orchestra Hall to enjoy a beverage on our patio spaces. Once entering Orchestra Hall, we require a mask for the duration of the experience. This policy remains in place, until further notice.

Audience Capacity

At this time, no changes have been made to audience capacity.

The Minnesota Orchestra Pledge

We pledge to maintain the highest standards of safety and health at Orchestra Hall, for all of our guests, musicians and staff. We pledge to research, curate and implement the most effective sanitation and physical distancing measures available for everyone at Orchestra Hall. Finally, we pledge to present clear, consistent and timely operating guidelines and procedures in a way that promotes efficient communication.

Our safety protocols are subject to change as federal, state and city recommendations evolve. In response to rapidly changing vaccination and infection rates, we have established a weekly decision-making process for our concerts. Any changes to our safety protocols will be posted on this page and ticket holders alerted via their concert reminder email.

Top Safety Measures You Should Know About

Ventilation Standards

Orchestra Hall currently meets or exceeds all CDC-recommended ventilation standards. Orchestra Hall’s HVAC is equipped with MERV 14 air filters which are rated for.20-1.0 micron filtration.

Proof of Vaccination or Negative Covid-19 PCR Test Necessary for Entry

In light of the highly transmissible Delta variant and increasing case numbers in Minnesota, we require everyone entering Orchestra Hall and our administrative offices to present proof of either full Covid-19 vaccination or a negative Covid-19 PCR test result within 72 hours prior to entry.

To expedite your entrance to Orchestra Hall, we recommend using the Bindle app, a secure way for you to privately share your COVID vaccination and testing status. Download the App to your phone and search for “Orchestra Hall” to create your “Entry Pass” for concerts. Bindle allows you to securely store your COVID-19 test and vaccine records and easily prove your health status upon entering Orchestra Hall. It's easy and quick--and totally secure. No one at the Minnesota Orchestra or Bindle will have access to your information.

Contactless Ticketing

Digital tickets will be issued and contactless ticket scanning is available. For ease, we recommend using the Minnesota Orchestra App.

Required Face Coverings & Masking Guidelines

We currently require masking inside ALL locations at Orchestra Hall including the lobby, auditorium and backstage.  Masks can be removed outside of Orchestra Hall to enjoy a beverage on our patio spaces. Once entering Orchestra Hall, we require a mask for the duration of the experience. This policy remains in place, until further notice. The Minnesota Orchestra adheres to MN Department of Health (MDH) and Centers for Disease Control and Prevention (CDC) masking guidelines. CDC masking guidelines are currently varied throughout the county. To maximize protection the CDC recommends you wear a mask indoors in public if you are in an area of substantial or high transmission.

Food & Beverage Service

Food and beverage options will be available during bar service hours. Beverages are not permitted inside Orchestra Hall, but may be enjoyed outside on our patio spaces. Masks can be removed outside of Orchestra Hall to enjoy a beverage. This policy remains in place, until further notice.

Symptom Checking

Not feeling well? Please stay home. Your tickets are exchangeable or can refunded. Manage your tickets online or contact Ticket Services for assistance. An Emergency Medical Technician will be on site should you need assistance at a concert.

Enhanced Cleaning Procedures and Minimized Touchpoints

Hand sanitizing stations and increased cleaning regimens, including deep cleaning between concerts, are in place. Touchpoints will be minimized including options for cashless transactions, contactless ticket scanning, doors held open/propped, and touchless bathroom sinks in most locations.

Departure Procedures

After the concert, we encourage guests to stagger their departure from seats to allow extra distance between households and prevent overcrowding at exit doors.

Minnesota Orchestra Musicians & Staff Safety Protocols

The Minnesota Orchestra adheres to its strict Workplace Preparedness Plan. Every employee has received and reviewed the plan.

Planning For Your Safe Return

Vaccination Information

  • The final dose of vaccinations must have been received and authorized by the World Health Organization or the U.S. Food and Drug Administration at least two weeks before entering Orchestra Hall (or our administrative offices).
  • Accepted forms of proof of vaccination include: 1) display proof on a smartphone with accompanying ID, 2) present a physical copy with an accompanying photo ID or 3) for privacy and to expedite your entrance to Orchestra Hall we recommend using Bindle. The Bindle App is a secure wallet for your health records and an easy way to privately share your COVID health status with others. Download the App to your phone, upload your vaccination card or test results, and search for “Orchestra Hall” to create your “Entry Pass” for concerts.
  • If you’ve lost or need a copy of your Minnesota Vaccination card you can request your immunization record at Stay Safe MN. For other states visit IIS Immunization Records by State. 

Negative Covid-19 PCR Test Information

Children and adults who are not eligible for vaccination at this time are still welcome at Orchestra Hall with proof of a negative test result. If you are providing proof of a negative Covid-19 PCR test, the test must be taken within 72 hour prior to entry.

Accepted forms of proof of negative test results include: 1) display proof on a smartphone with accompanying ID, 2) present a physical copy of test results with an accompanying photo ID or 3) for privacy and to expedite your entrance to Orchestra Hall we recommend using Bindle. The Bindle App is a secure wallet for your health records and an easy way to privately share your COVID health status with others. Download the App to your phone, upload your vaccination card or test results, and search for “Orchestra Hall” to create your “Entry Pass” for concerts.

Free testing locations (and at home kits) are available statewide. To order a kit or find a site near you visit the Minnesota testing site directory.

Thank you for helping us to keep art alive during this pandemic.

  • Don’t forget your documentation! Proof of Covid-19 vaccination or a negative Covid-19 PCR test result (taken within 72 hours prior to arrival) is required to entry Orchestra Hall. Without proof, security will deny entry and your tickets will be refunded post-event. There are no exceptions so please come prepared. This policy will only be limited as required by law.  Thank you for helping us to keep art alive during this pandemic.
  • For privacy and to expedite your entrance to Orchestra Hall we recommend using Bindle. The Bindle App, is a secure wallet for your health records and an easy way to privately share your COVID health status with others.  Download the App to your phone, upload your vaccination card or test results, and search for “Orchestra Hall” to create your “Entry Pass” for concerts.
  • Please self-assess your health before leaving home. We will send you a reminder via email on the day of the performance. If you are symptomatic, please stay home.
  • An Emergency Medical Technician (EMT) will be on site should you need assistance. All tickets are refundable should you choose not to attend (or be asked to leave) due to symptoms.
  • We currently require masking inside ALL locations at Orchestra Hall including the lobby, auditorium and backstage.  Masks can be removed outside of Orchestra Hall to enjoy a beverage on our patio spaces. Once entering Orchestra Hall, we require a mask for the duration of the experience. This policy remains in place, until further notice.
  • Don’t forget your digital ticket on your mobile device. For ease, we recommend using the Minnesota Orchestra app. Printed tickets will not be issued in advance. Staff can assist you if you need a printed ticket upon arrival. Please allow extra time.
  • We are committed to keeping safety protocols up-to-date and in line with StaySafeMN. If you are not signed up to receive Minnesota Orchestra emails, register now for updates.

We are striving for a low to no-touch concert experience.

Come down early (lobby spaces open 90 minutes prior to the concert) and enjoy a drink on the patio. Beverages are currently available for consumption on the patio but not allowed inside Orchestra Hall.  This policy is in effect until further notice.

We currently require masking inside ALL locations at Orchestra Hall including the lobby, auditorium and backstage.  Once entering the building we require a mask for the duration of the experience. This policy remains in place, until further notice.

A pedestal ticket scanner option will be available at auditorium entrances for optional self-scanning. We recommend downloading the Minnesota Orchestra App for ease.

Most restrooms have touchless sinks and will be monitored and cleaned multiple times before, during, and after concerts.

Touchless hand sanitizers are available throughout the Hall.

For the safety of all, staff may remind you to keep a distance from other guests.

When entering the lobby, follow signage and directions as you move around the building. Be mindful of staying physically distanced from other households.

Common areas and high touch points will be routinely cleaned throughout the event with disinfectants recommended by the Center for Disease Control (CDC) and US Environmental Protection Agency (EPA).

We recommend you stagger your departure to avoid congestion. If you are able to wait in your seat after the concert, we encourage you to do so.

Audience Services team members receive on-going safety, security and emergency preparedness training. All Minnesota Orchestra concerts are additionally supported by outside security personnel. Security will be present at all concerts and easily identifiable to guests. Additionally, the Minnesota Orchestra adheres to any security requirements outlined by the City of Minneapolis as part of the event permitting process.

We look forward to seeing you for a concert or other event at Orchestra Hall soon! If you have additional questions or concerns, don’t hesitate to contact us at 612-371-5656 or at tickets@mnorch.org.  We recognize that, even with safety measures, some guests may not feel comfortable attending in person and we are committed to bringing live music to you, wherever you are. Stay tuned for our livestream and broadcast plans for the 2021-22 season, to be announced in September.

Despite the implementation of our safety protocols, and inherent risk of exposure to infectious disease still exists. By attending a concert or event at Orchestra Hall, you voluntarily assume all risks related to exposure of infectious disease.