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If you are unable to use your tickets, you may exchange them directly into another concert, return them for ticket credit to use in the same season, turn back your tickets for a charitable contribution or donate them to our Sponsor a Student program and we will use the value of your tickets to send a student to a concert on your behalf. Tickets can be exchanged, returned for credit or donated up to one hour prior to the performance. 

Log in to your account to manage your current tickets. 

Changing dates, performances or seat locations may cause a difference in price. Single ticket buyers are subject to a $5 per-ticket exchange fee. There are no exchange fees for Subscribers and Easy Pass holders with the exception of a $5 per-transaction fee for exchanges beginning seven days prior to the performance. Past performances, complimentary tickets, unpaid tickets, tickets purchased through deal sites or third-party vendors, events not presented by the Minnesota Orchestra and other select events are restricted from exchanges and ticket credit.

There is a non-discountable facility fee that ranges from $2-$7.25 per ticket. Subscription and Easy Pass packages are subject to a one-time $8 processing fee. All facility fees are waived for students.

Groups of 10 or more receive up to 20% off regular single ticket prices on most performances. (Some exclusions apply.) $12 student and $29 senior group tickets are available for select performances. Groups receive one free ticket for every 25 tickets purchased for most events. (Groups that purchase discounted student and senior group tickets are not eligible for free tickets.)

Most concerts are open to children ages 6 and over; for Live Broadcast performances the minimum age is 13. Children of all ages are encouraged to join us for our Young People's, Relaxed Family and Sensory-Friendly Concerts. All children must be accompanied by an adult.

All children, regardless of age, must have a ticket adjacent to an adult to enter the hall. Your child is permitted to sit on your lap as long as his/her head can fit underneath your chin. Taller children seated on a parent's/caregiver's lap can obstruct the view of other patrons.

College students with a valid student ID are eligible to purchase a Create Your Own subscription package with prices starting at $12 per performance. Rush tickets to select performances are also available to high school and college students with a valid student ID.

Rush tickets are generally available for more than half the concerts we present. Sold-out performances, or those with limited seating, are not eligible. Call Ticket Services on the day of the show to inquire about availability. Eligible concerts are updated on our website each month.

Tickets

  • Tickets may be delivered via postal mail, email or placed in Will Call for pickup in person. Tickets and Easy Passes are generally mailed within 7–10 business days. Tickets purchased within 10 days of the performance will automatically be held at Will Call, unless you choose to print your tickets at home. Will Call tickets may be picked up during regular business hours at the Minnesota Orchestra Administrative Office. If you choose to pick up your tickets at the Orchestra Hall Box Office, we recommend you arrive a minimum of 30 minutes prior to the performance.
  • If you select Print-at-Home tickets, you will be sent an email from tickets@mnorch.org with your tickets attached to the email. To ensure prompt ticket delivery by email for Print-at-Home tickets, please add tickets@mnorch.org to your safe sender list. 
  • All series tickets will be emailed unless otherwise requested. Print-at-Home is not available for student and $20-under-40 offers, or to events not held at Orchestra Hall; these tickets will be mailed or held in Will Call, according to the timeframes noted above.

Merchandise

  • Merchandise items are mailed via U.S. Postal Service within 10 business days of the order.

Log in to your online account to manage your tickets. You can send your tickets as an email, as a text to a phone number, or to your Apple Wallet. Lost tickets can also be replaced by Ticket Services. A physical ticket can be printed in person at the Box Office on the day of your performance. Plan to arrive early for this service. Please note: a reprinted ticket will render the lost ticket invalid.

All performances are held at Orchestra Hall in downtown Minneapolis unless otherwise noted. View a detailed seating chart.

If a performance cancellation occurs due to weather or other conditions, announcements will be made on local radio and television stations as well as social media. Any cancellations will be noted on our website at least three hours prior to a performance. In most cases, if Minneapolis Public Schools declare a snow or emergency day, our Young People's Concerts will be canceled on the same day.

Additionally, we will make our best effort to inform all ticketed patrons via phone and email as soon as possible. For best service, we ask that patrons make sure the Minnesota Orchestra has a current phone number and email address on file. Should a concert cancellation occur, please hold on to your tickets, and we will contact you with options. The Minnesota Orchestra values your support and privacy. We will never sell or trade your email address.

All Orchestra Hall event attendees–including adults–may dress in costume for designated events. Attendees in costume must follow these and other guidelines:

  • Costumes must be child/family friendly and may not be obstructive, offensive or violent.
  • For safety reasons costume masks are discouraged. Guests may wear costume masks if they do not cover the entire face and/or obstruct vision. Eyes must be visible at all times.
  • Costumes should not drag on the ground.
  • Costumes should not contain sharp objects, pointed objects or materials that may accidentally strike another guest.
  • Costumes should not contain any pretend weapons which resemble or could easily be mistaken for an actual weapon.
  • Guests who do not adhere to these guidelines may be refused entry into the event unless costumes can be modified to meet the above standards.

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