Orchestra Hall

Accessibility

All Orchestra Hall programs are accessible to patrons with disabilities. Please call Ticket Services in advance to make arrangements at 612.371.5656 or 1.800.292.4141.

• The Box Office driveway may be used for drop-off and pick-up.
• Elevators and wheelchair lifts are available on both sides of the lobby.
• Wheelchairs are available at the head usher stand for transportation to and from seats.
• Special seating is available for patrons unable to transfer out of wheelchairs.
• TELEX Hearing Enhancement devices are available for checkout from the head usher stand, free of charge.

Coat Check and Baggage

There is no coat check at Orchestra Hall. However, lockers are located in the corridors just outside the auditorium doors on all levels. Lockers cost 25 cents.

To increase security for all patrons, large backpacks and bags are not allowed in the auditorium. These items must be checked at the head usher stand near the Box Office in the main lobby.

Cameras & Recording Devices

Due to contract restrictions with the Orchestra musicians and guest artists, cameras and recording devices are strictly prohibited. Patrons are welcome to take photos in the lobby.

Cell Phones & Pagers

We ask that all paging devices, cellular phones and signal watches be turned OFF during the performance as a courtesy to others.

Emergency Information

A house physician is typically in attendance. A security officer trained in CPR and first aid is on duty beginning one hour before concerts until all patrons have left the hall. First aid supplies are available. Ask an usher for assistance.

If you are expecting an urgent call or want to leave a contact number for a babysitter, have them call the Stage Door at 612.371.5626. When you arrive at the hall, leave your seat information at the head usher stand (located next to the Box Office) so you can be found quickly.

Head Usher Stand

If questions arise at any time during your visit to Orchestra Hall, please ask one of our ushers or visit the head usher stand located near the Box Office.

Lost and Found

For items lost at Orchestra Hall, contact the Stage Door, located on the Marquette Avenue side of Orchestra Hall, at 612.371.5626.

For items lost at the Basilica of St. Mary, call 612.333.1381.

For items lost at the Cathedral of St. Paul, call 651.228.1766.

For items lost at St. Andrew’s Church in Mahtomedi, call 651.426.3261.

We are not responsible for lost or stolen items.

Restrooms

Main floor restrooms are located on both the audience right and left sides of the Hall. The restrooms in Tiers 1, 2 and 3 are located on the audience right side of the Hall only. All restrooms are wheelchair accessible.

Smoking and Firearms Policies

All public areas at Orchestra Hall are smoke-free. Smoking is not permitted anywhere in the lobby or in the restrooms. Orchestra Hall bans guns on its premises.

Telephones

Complimentary phone service is available in each restroom lobby. A pay phone is available in the Peavey Plaza corner of the lobby.