Ticket Information and Exchanges
Ticket Exchanges, Banking and Turnbacks
If you are unable to use your tickets, you may exchange them for another concert or bank them for a future event (up to one hour prior to the performance). Changing dates, performances or seat locations may cause a difference in price. Past performances, complimentary tickets, group purchases of 10 or more tickets and events not presented by the Minnesota Orchestra are restricted from exchanges. Single Ticket Buyers are subject to a $5 per-ticket exchange fee. There are no exchange fees for Subscribers with the exception of a $5 per-transaction fee applied to exchanges beginning seven days prior to the performance, as well as for exchanges into summer concerts prior to the last day of the regular concert season. Exchange fees are waived for VIP subscribers. Any remaining balance left over from a ticket exchange will be held for you as an exchange credit that you may use for future purchases during the season.
Easy Pass tickets are subject to a $5 per transaction exchange fee once redeemed for a performance ticket. Unused Easy Passes expire one year after the date of purchase.
If you don't know which concert you'd like to exchange into, you can bank your tickets for use at a later date. Banked tickets expire June 7, 2014. You will automatically be issued a tax-deductible contribution receipt for expired banked tickets.
You may also choose to turn back your tickets for a tax-deductible contribution up to concert start time at no additional charge. Past performances, complimentary tickets and events not presented by the Minnesota Orchestra are restricted from turnbacks and/or tax credit.
All artists, dates, programs, times, and prices are subject to change. Seating is based on availability. All sales are final. Series package cancellations are subject to a penalty fee.
For the 2013-14 season, all performances are held at Orchestra Hall in downtown Minneapolis unless otherwise noted. Click here for detailed seating chart information (pdf).
Service Charges and Fees
For single ticket purchases, there are no service charges for in-person transactions. There is a $6 service charge per transaction for all phone, fax or mail orders. Save $1 by purchasing your tickets online or by having us e-mail your tickets. (This charge is waived for subscribers and group purchasers ordering by phone, fax, mail or in person.) Subscription packages are subject to a one-time $8 processing fee. Published prices include a non-discountable $5 per-ticket facility fee.
Transportation Vouchers and Merchandise. These purchases may be delivered via postal mail or placed in Will Call for pickup in person. Bus vouchers and merchandise items are generally mailed within 10 business days. If you choose to have your merchandise held at Will Call, please bring your order confirmation with you to the Box Office to pick up your purchase during regular business hours or at your next concert.
The Minnesota Orchestra strives to make its performances and venue accessible to all patrons. When ordering tickets, please let us know if you have special needs or require accessible seating, and we will be happy to accommodate.
Children and Students
All concerts are open to children ages 6 and over when accompanied by an adult. Children of all ages are encouraged to join us for our Young People’s Concerts and other youth programs. With the purchase of most subscription packages, you can add a Young Listener Package for $12 per concert. This is a perfect way to introduce your Young Listener (age 6-17) to thrilling music. Select "Family" in the concert calendar for a complete list of family concerts. College students with a valid student ID are eligible to purchase a student subscription package with prices starting at $36.
All children, regardless of age, must have a ticket adjacent to an adult to enter the hall. Your child is free to sit on your lap as long as his/her head can fit underneath your chin. Taller children seated on a parent's/caregiver's lap can obstruct the view of other patrons.
Program changes may occur due to an artist replacement or music selection change. If a concert cancellation occurs due to weather or other conditions, anouncements will be made on local radio and television stations as well as social media channels.
Should a concert cancellation occur, please hold on to your tickets, and we will contact you with options. We also encourage you to opt in for E-Alerts or contact Ticket Services. The Minnesota Orchestra values your support and privacy. We will never sell or trade your e-mail address.
Lost tickets can be replaced by Ticket Services. Within 10 days of the concert date, tickets can be e-mailed or available at Will Call for pick up in the Box Office. Tickets for concerts more than 10 days in the future can be mailed. Please note: a reprinted ticket will render the lost ticket invalid.
Lost and Found
For items lost while at a Minnesota Orchestra concert, please contact the performance venue using the numbers listed below. We are not responsible for lost or stolen items.
Orchestra Hall: 612-371-5600
Ted Mann Concert Hall: 612-626-9269
Comments or Questions