Ticket Information and Exchanges

Ticket Exchanges, Banking and Turnbacks

Change your ticket online. Use our convenient online form to make changes to your current ticket(s).

If you are unable to use your tickets, you may exchange them for another concert or bank them for a future event (up to one hour prior to the performance). Changing dates, performances or seat locations may cause a difference in price. Past performances, complimentary tickets, group purchases of 10 or more tickets and events not presented by the Minnesota Orchestra are restricted from exchanges. Single Ticket Buyers are subject to a $4.75 per-ticket exchange fee. There are no exchange fees for Subscribers with the exception of a $4.75 per-transaction fee applied to exchanges beginning seven days prior to the performance, as well as for exchanges into summer concerts prior to the last day of the regular concert season. Any remaining balance left over from a ticket exchange will be held for you as an exchange credit that you may use for future purchases during the season.

If you don't know which concert you'd like to exchange into, you can bank your tickets for use at a later date. Banked tickets expire June 2, 2013. You will automatically be issued a tax-deductible contribution receipt for expired Banked tickets.

You may also choose to turn back your tickets for a tax-deductible contribution up to concert start time at no additional charge. Past performances, complimentary tickets and events not presented by the Minnesota Orchestra are restricted from turnbacks and/or tax credit.

Ticket Availability

All artists, dates, programs, times, and prices are subject to change. Seating is based on availability. All sales are final. Series package cancellations are subject to a penalty fee. Prices are not valid on previous purchases.

Seating Charts

For the 2012-13 season, all performances are held at the Auditorium in the Minneapolis Convention Center in downtown Minneapolis unless otherwise noted. Click here for detailed seating chart information.

Service Charges and Fees

For single ticket purchases, there are no service charges for in-person transactions. There is a $5.75 service charge per transaction for all phone, fax or mail orders. Save $1 by purchasing your tickets online or by having us e-mail your tickets. (This charge is waived for subscribers and group purchasers ordering by phone, fax, mail or in person.) Subscription packages are subject to a one-time $7 processing fee. Published prices include a non-discountable $4.00 per-ticket facility fee.

Delivery Information

Ticket Purchases. Tickets may be delivered via postal mail, e-mail or placed in Will Call for pickup in person. Tickets are generally mailed within 10 business days. We recommend you arrive a minimum of 30 minutes prior to the performance if you have elected to pick up your tickets at Will Call in our Box Office. All student tickets will be held at Will Call. Please present a valid student ID when picking up your tickets. Tickets purchased within 10 days of the performance will automatically be held for pickup at Will Call unless you print your tickets at home. If you select Print-at-Home tickets, you will be sent an e-mail from This email address is being protected from spambots. You need JavaScript enabled to view it. with your tickets attached to the e-mail. Please print the attached ticket(s), ensure the barcode is clearly visible, and present to a ticket-taker at your event.

Transportation Vouchers and Merchandise. These purchases may be delivered via postal mail or placed in Will Call for pickup in person. Bus Vouchers and Merchandise items are generally mailed within 10 business days. If you chose to have your merchandise held at Will Call, please bring your order confirmation with you to the Box Office to pick up your purchase during regular business hours or at your next concert.

Accessibility

The Minnesota Orchestra strives to make its performances and venue accessible to all patrons. When ordering tickets, please let us know if you have special needs or require accessible seating, and we will be happy to accommodate. More information on our accessibility services.

Children and Students

All concerts are open to children ages 6 and over when accompanied by an adult. Children of all ages are encouraged to join us for our Young People’s Concerts and other youth programs. With the purchase of most subscription packages, you can add a Young Listener Package for $12 per concert. This is a perfect way to introduce your Young Listener (age 6-17) to thrilling music. Select "Family" in the concert calendar for a complete list of family concerts.

All children, regardless of age, must have a ticket adjacent to an adult to enter the hall. Your child is free to sit on your lap as long as his/her head can fit underneath your chin. Taller children seated on a parent's/caregiver's lap can obstruct the view of other patrons seated in rows behind.

More information on our student, education and school programs.

Cancellations/Inclement Weather

Program changes may occur due to an artist replacement or cancellation or music selection change. It is unusual for a concert to be cancelled entirely. If a concert cancellation occurs due to weather or other conditions, announcements will be made on WCCO Radio 830AM, Minnesota Public Radio 99.5 FM and other local radio and television stations.

Should a concert cancellation occur, please hold on to your tickets, and we will contact you with options. We also encourage you to sign up for E-Alerts or contact Ticket Services. The Minnesota Orchestra values your support and privacy. We will never sell or trade your e-mail address.

Lost Tickets

Lost tickets can be replaced by Ticket Services and mailed to you unless the concert is within 10 business days. If this occurs, your new tickets can be emailed to you or will be available at will call in the Box Office. Please note: a reprinted ticket will render the lost ticket invalid.

Lost and Found

For items lost while at a Minnesota Orchestra concert, please contact the venues directly. We are not responsible for lost or stolen items.
Minneapolis Convention Center: 612-335-6040
Ted Mann Concert Hall: 612-626-9269
Central Lutheran Church: 612-870-4416

Comments or Questions

Contact Minnesota Orchestra Ticket Services at This email address is being protected from spambots. You need JavaScript enabled to view it.