Rush and Student eSaver FAQ

Advance Public Rush FAQ

Q. Can I select my seat location?
A. No. We will assign your seats in the best available location when we process your order. All seating is based on availability. Please Note: There is a limit of four tickets per order and seating in Classical Price 1 and Pops VIP sections is not available. If you are attending with a large group (10 or more people), we recommend contacting our Group Sales Department at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 612.371.5662.

Q. Once I have placed an order for advance Public Rush tickets, when/how will I receive my tickets? Can I pick up my concert ticket(s)?
A. Tickets are generally mailed in 7-10 business days. Tickets purchased within 10 days of the performance will automatically be held at Will Call, unless you request to print your tickets at home. If you select Print-at-Home tickets, your tickets will be sent in a separate e-mail from your confirmation.

Q. Can I pay with a check or gift card?
A. No. Advance Public Rush tickets are an online-only offer; therefore you are required to use a credit card for purchase.

Q. Can I purchase advance Rush tickets for any performance?
A. Advance Public Rush tickets are generally available for more than half the concerts we present, including Classical, Pops, Inside the Classics, Jazz, Holiday, Sommerfest and Presentations. See below for a list of current concerts available. Sold-out performances or those with limited seating are not eligible. To stay informed about upcoming concert availability, sign up to receive our monthly e-mail notifications.

Q. How close to concert time can I order advance Public Rush tickets?
A. Orders will be accepted online up to four hours prior to concert start time. We may restrict availability earlier based on seating capacity. Remember: Public Rush tickets go on sale beginning one hour prior to the concert (if available) at the Box Office for as little as $25 per ticket, $20 for Sommerfest concerts. Call Ticket Services on the day of the show to inquire about availability.

Q. I bought my advance Public Rush ticket online and missed the concert. Can I use it for a concert in the future?
A. No. All Public Rush tickets purchased online are considered a final sale. We do not offer refunds or exchanges on Public Rush tickets. There are no exceptions. If you find you cannot attend a concert, make sure to pass along your ticket(s) to a friend!

Q. Can I place an order for advance Public Rush tickets by phone?
A. Sorry, this discounted ticket is an online-only offer.

Advance Student Rush Tickets FAQ

Q. Can I select my seat location? Can I sit with friends?
A. We will assign your seats in the best available location when we process your order. Student eSaver tickets are not available in Classical Price 1 or Pops VIP seat locations. There is no limit to the number of Student eSaver tickets purchased, however a valid student ID is required for each ticket and must be presented at the Box Office on the day of the event. If you are attending with a large group (10 or more people), we recommend contacting our Group Sales Department at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 612.371.5662.

Q. After I have placed an order for Advance Student Rush ticket(s), when/how will I receive my tickets? Can I pick up my ticket(s)?
A. You will not receive an actual ticket until you arrive at the Box Office. Instead, you will receive a confirmation of your order via e-mail. You can pick up your ticket(s) beginning two hours prior to the performance. Bring your order confirmation, along with a valid Student ID for each ticket purchased (required). Should you lose your confirmation, a ticketing representative can access your account when you provide proof of address, phone or e-mail.

Q. Why can't I print my tickets at home?
A. Because we require a valid Student ID for each ticket purchased, your tickets are automatically held at Will Call.

Q. Can I pay with a check or gift card?
A. No. The Advance Student Rush discount is an online-only offer; therefore you are required to use a credit card for purchase.

Q. Can I purchase Advance Student Rush tickets for any performance?
A. Advance Student Rush tickets are generally available for more than half the concerts we present, including Classical, Pops, Inside the Classics, Jazz, Holiday, Sommerfest and Presentations. See below for a list of current concerts available. Sold-out performances or those with limited seating are not eligible. To stay informed about upcoming concert availability, sign up to receive our monthly e-mail notifications.

Q. Can I use my Advance Student Rush tickets to take a non-student to the concert?
A. Every person using a ticket reserved as an Advance Student Rush purchase must present a valid high school or college ID at the Box Office when picking up tickets. If your guest is not a student, we recommend that they take advantage of the Public Rush program which begins one hour prior to the concert (if available). Advance online-only Public Rush may also be available.

Q. How do I use the Advance Student Rush rate to order my ticket and still be able to sit with my parents?
A. If you wish to sit together as a group, select your concert tickets first and click Add to Cart. Then click Continue Shopping and add the Advance Student Rush concert tickets to your order. We will do our best to seat all the tickets purchased in one transaction together. You may also wait to see if Rush tickets are available the day of the show and purchase your tickets in the Rush line at the concert. It is possible that a concert that had Advance Online Rush may not have Walk-up Rush available. Please call Ticket Services on the day of the show to confirm availability.

Q. How close to the concert time can I order Advance Student Rush tickets?
A. Orders will be accepted online up to four hours prior to the concert start time pending availability. Remember: Student Rush tickets are also available beginning one hour prior to the concert (if available) at the Box Office for $15 per ticket (as little as $20 for Public Rush).

Q. I bought my Advance Student Rush ticket online and missed the concert. Can I use it for a concert in the future?
A. No. All Advance Student Rush tickets purchased online are considered a final sale. We do not offer refunds or exchanges on Advance Student Rush tickets. There are no exceptions. If you find you cannot attend a concert, make sure to pass your ticket(s) along to a friend!

Q. Can I place an order for Advance Student Rush tickets via phone?
A. Sorry, the Advance Student Rush discount is an online-only offer.